Warranty
20-year profile warranty.
A window is made by several parties, so it usually carries several warranties. This page explains which part the TruFrame warranty applies to and what to check before you rely on it.
Terms document
The full warranty terms are not published on this site yet. They will be linked here, and the warranty document is the only authority on coverage. Ask for a copy before you buy.
Request the warranty termsWho warrants which part.
| Part | Typically warranted by | What it is | TruFrame profile warranty |
|---|---|---|---|
| Profile | TruFrame | The extruded uPVC profile. This is what the 20-year TruFrame profile warranty applies to. | Covered by TruFrame profile warranty |
| Hardware | Hardware manufacturer / fabricator | Handles, hinges, rollers and locks. Usually warranted separately by the hardware supplier or fabricator. | Separate · confirm with your fabricator |
| Glazing | Glass processor / fabricator | Glass and sealed glazing units. Usually warranted separately. | Separate · confirm with your fabricator |
| Fabrication & installation | Fabricator / installer | Welding, assembly, fixing and sealing to the wall. The responsibility of whoever built and fitted the window. | Separate · confirm with your installer |
What to confirm in the document.
These are the questions the written terms should answer. Until the document is published here, ask for them in writing.
- 01Which defects are covered, for example discolouration, warping or cracking of the profile.
- 02What is excluded, such as damage, misuse, or faults caused by fabrication or installation.
- 03Whether the warranty depends on fabrication by an approved TruFrame partner.
- 04When the 20 years starts: supply, fabrication or installation.
- 05How to make a claim, and what proof of purchase and profile identification you need.
- 06Whether the warranty is replacement of material only or includes labour.
Making a claim.
The claim procedure will be set out in the published warranty terms. Until then, contact TruFrame with photographs of the concern, the name of the fabricator or dealer who supplied the windows, and your invoice. Hardware, glazing and installation questions usually go to that supplier first.
Contact TruFrame about a warranty questionTell us about the opening.
Size, floor, which way it faces and what you want to keep out. That is usually enough for our technical team to point you to the right system.